Complaints Procedure


Your responsibilities(Client):

  • Inform us immediately of any complaint
  • You can complain verbally to your initial contact person since all conversations are recorded
  • If you prefer, you can put your complaint in writing
  • Remember if it is FAIS related the complaint
    MUST be in writing
  • Provide us with all relevant information to enable us to assist you efficiently.

Policy Holder Protection Rules (Short Term Insurance)

Decisions relating to claims and time limitation provisions for the institution of legal claims as contained in section below:
  • a) An insurer must accept, reject or dispute the quantum any claim under a policy within a reasonable period after receipt of a claim.
  • b) An insurer must within 10 days of ...
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