Your responsibilities(Client):
- Inform us immediately of any complaint
- You can complain verbally to your initial contact person since all conversations are recorded
- If you prefer, you can put your complaint in writing
- Remember if it is FAIS related the complaint
MUST be in writing - Provide us with all relevant information to enable us to assist you efficiently.
Policy Holder Protection Rules (Short Term Insurance)
Decisions relating to claims and time limitation provisions for the institution of legal claims as contained in section below:- a) An insurer must accept, reject or dispute the quantum any claim under a policy within a reasonable period after receipt of a claim.
- b) An insurer must within 10 days of ...
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Decisions relating to claims and time limitation provisions for the institution of legal claims as contained in section below:- a) An insurer must accept, reject or dispute the quantum any claim under a policy within a reasonable period after receipt of a claim.
- b) An insurer must within 10 days of taking any decision referred to in paragraph (a) in writing notify the policyholder of its decision.
- c) If the insurer rejects or disputes the quantum of a claim, the notice referred to in paragraph (b) must inform the policyholder:
- i. of the reasons for the decision;
- ii. that the policyholder may within a period of not less than 90 days after the date of receipt of the notice make representations to the relevant insurer in respect of the decision
- iii. of the right to lodge a complaint under the Financial Services Ombud Schemes Act, 2004 (Act No 37 of 2004) and the relevant provisions of the Act relating to the lodging of such a complaint, in plain understandable language:
- iv. in the even
